Your information. Your privacy. HANDLED., with care.

At HANDLED., we understand that trust is at the heart of every great working relationship.

When you work with us, you may share personal, business and confidential information. We take that responsibility seriously and are committed to handling your information with care, professionalism and discretion.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry or engage our services.

1. Information We Collect

To provide reliable and personalised business support, we may collect information including:

• Your name, business name and contact details

• Email addresses and telephone numbers

• Business information relevant to the services you request

• Information provided through website enquiries, emails or other communications

• Client, supplier or employee information you authorise us to handle as part of our services

• Website usage information, including IP addresses, browser information and cookies, where applicable

We only seek information that is reasonably necessary to provide our services, respond to enquiries or manage our business operations.

2. How We Use Your Information

Your information is used to support you and your business — nothing more than necessary.

We may use personal information to:

• Respond to enquiries and communicate with you

• Provide and manage our business support services

• Coordinate administration, projects, events and other agreed tasks

• Maintain accurate business records

• Process invoices and manage client accounts

• Improve our services and client experience

• Meet our legal and regulatory obligations

• Share relevant service updates or marketing communications where permitted by law

You can opt out of marketing communications at any time.

3. Confidentiality & Information Sharing

Discretion isn't an extra service. It's part of how we work.

At HANDLED., we respect the confidential nature of the information entrusted to us.

We do not sell or trade your personal information.

We may share information with trusted service providers, contractors or third parties where reasonably necessary to deliver our services, with your authorisation where required, or where permitted or required by law.

Where appropriate, we take reasonable steps to ensure third parties handle your information securely and confidentially.

4. Keeping Your Information Secure

Protecting your information is important to us.

We take reasonable steps to safeguard personal and business information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include secure digital storage, access controls, password protection and appropriate confidentiality practices.

While we take information security seriously, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Working With Third-Party Platforms

To deliver our services efficiently, HANDLED. may use trusted third-party software and platforms for communication, document management, scheduling, electronic signatures and other business activities.

These providers may process or store information in Australia or overseas, depending on their systems and arrangements.

Where applicable, we take reasonable steps to assess the privacy and security practices of the platforms we use.

6. Accessing & Updating Your Information

We believe you should have control over your personal information.

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

You may also request deletion of information where appropriate, subject to any legal, contractual or recordkeeping obligations requiring us to retain it.

We will respond to requests within a reasonable timeframe.

7. Website Cookies & Analytics

Our website may use cookies or similar technologies to improve functionality, understand website traffic and enhance your browsing experience.

You can manage or disable cookies through your browser settings, although this may affect certain website features.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, manage our business relationships and comply with applicable legal obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate.

9. Privacy Concerns & Complaints

If you have any questions or concerns about how your personal information is handled, please contact us.

We take privacy concerns seriously and will work to investigate and resolve any issues as promptly as reasonably possible.

If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be available on our website, and any significant changes will be communicated where appropriate.

11. Contact Us

For privacy enquiries, requests or concerns, please contact:

HANDLED. Business Support

Email: hello@handledbussupport.com.au

Website: www.handledbussupport.com.au

Last updated: October 2026

Your business matters. Your privacy does too.

At HANDLED., we're committed to building relationships based on trust, transparency and professionalism.

Business support, handled with care.